Billing Terms & Conditions

Effective Date: 06/01/2026

Welcome to Village Pets. This Payment Policy outlines the terms and conditions related to payments made on our website.

By placing an order with us, you agree to the terms described below.

1. ACCEPTED PAYMENT METHODS

At Village Pets, we accept the payment methods available at checkout, which may include:

  • American Express
  • Apple Pay
  • Google Pay
  • MasterCard
  • PayPal
  • Shop Pay
  • Visa

All payments must be completed at the time of purchase.

We do not offer cash on delivery (COD) or offline payment options.

2. PAYMENT PROCESS

When you place an order on our website:

  • Select your products and proceed to checkout
  • Enter your billing and payment information
  • Complete the payment process
  • Receive an order confirmation email

Orders are processed after payment has been successfully received.

3. PAYMENT SECURITY

  • Payments are processed through secure payment systems
  • We do not store complete credit or debit card information
  • Payment information is handled by payment service providers

4. CURRENCY

All prices displayed on our website are in British Pounds Sterling (GBP) unless otherwise stated.

If your payment is made using a different currency, your bank or payment provider may apply conversion fees or additional charges.

Any such charges are the responsibility of the customer.

5. PAYMENT AUTHORIZATION

When placing an order:

  • Your bank or payment provider may perform an authorization check
  • A temporary hold may be placed on funds
  • If a transaction is not completed, the hold may be released by your payment provider

Processing times may vary depending on your bank or payment provider.

6. DECLINED OR FAILED PAYMENTS

Payments may be declined for reasons including:

  • Insufficient funds
  • Incorrect payment information
  • Bank or payment provider restrictions
  • Expired payment method

If a payment is declined:

  • Verify your payment information
  • Contact your bank or payment provider
  • Try an alternative payment method if available

7. FRAUD PREVENTION

To help prevent unauthorized transactions, we may:

  • Review transactions when necessary
  • Request additional verification
  • Cancel transactions that cannot be verified

8. BILLING INFORMATION

Customers must provide accurate billing information.

This may include:

  • Name
  • Billing address
  • Payment information

Incorrect or incomplete information may affect order processing.

9. ORDER CONFIRMATION

After a successful payment:

  • An order confirmation email will be sent
  • The confirmation email serves as a record of your purchase

If you do not receive a confirmation email, please contact us.

10. TAXES & ADDITIONAL CHARGES

  • Product prices are displayed on the website
  • Banks or payment providers may apply transaction fees or currency conversion charges

Any such charges are determined by the relevant financial institution.

11. REFUNDS RELATED TO PAYMENTS

Refunds, when applicable, will:

  • Be issued to the original payment method
  • Be processed within 10 business days after approval

Additional processing times may apply depending on your bank or payment provider.

Please refer to our Return & Refund Policy for additional information.

12. PAYMENT DISPUTES

If you experience a payment-related issue:

13. CHANGES TO THIS POLICY

We may update this Payment Policy from time to time.

Any updates will be posted on this page with an updated effective date.

14. CONTACT INFORMATION

If you have questions regarding payments, please contact us:

Store Name: Village Pets

Business Address:
55 Limpsfield Rd
South Croydon CR2 9LB
United Kingdom

Email: support@village-pets.uk

Phone: +44 2086571791