Contact Us
Welcome to Village Pets.
If you have questions regarding an order, shipping, returns, refunds, or other store-related matters, you may contact us using the information below.
GET IN TOUCH
Store Name: Village Pets
Business Address:
55 Limpsfield Rd
South Croydon CR2 9LB
United Kingdom
Phone: +44 2086571791
Email: support@village-pets.uk
When contacting us, please include your order number (if applicable) to help us locate your order information.
CUSTOMER SUPPORT HOURS
Our customer support hours are:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Response times may vary depending on inquiry volume.
ORDER SUPPORT
You may contact us regarding:
- Order confirmation questions
- Tracking information
- Shipping updates
- Delivery inquiries
- Order modification requests (when available)
Please note that once an order has been processed or shipped, modifications may not be available.
SHIPPING & DELIVERY ASSISTANCE
If you have questions regarding shipping or delivery, please contact us.
Customers are responsible for providing accurate shipping information at checkout.
Incorrect or incomplete shipping information may affect delivery.
RETURNS & REFUNDS SUPPORT
For return or refund requests, please contact us by email and include:
- Order number
- Reason for the request
- Photos (if applicable)
Our team will provide instructions regarding the return process.
Please note:
- Customers are responsible for applicable return shipping costs
- Return shipping arrangements must be made by the customer
PRIVACY INQUIRIES
If you have questions regarding your personal information or privacy-related matters, please contact us using the information provided above.
GENERAL INQUIRIES
You may also contact us regarding:
- Product questions
- Store policies
- Shipping information
- Return and refund information
- General order-related inquiries
IMPORTANT NOTICE
- Please review your shipping information before placing an order
- Keep your order confirmation email for your records
- Contact us as soon as possible regarding order-related concerns
CONTACT INFORMATION
Village Pets
📞 +44 2086571791
📍 55 Limpsfield Rd, South Croydon CR2 9LB, United Kingdom