Contact Us

Welcome to Village Pets.

If you have questions regarding an order, shipping, returns, refunds, or other store-related matters, you may contact us using the information below.

GET IN TOUCH

Store Name: Village Pets

Business Address:
55 Limpsfield Rd
South Croydon CR2 9LB
United Kingdom

Phone: +44 2086571791

Email: support@village-pets.uk

When contacting us, please include your order number (if applicable) to help us locate your order information.

CUSTOMER SUPPORT HOURS

Our customer support hours are:

Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)

Response times may vary depending on inquiry volume.

ORDER SUPPORT

You may contact us regarding:

  • Order confirmation questions
  • Tracking information
  • Shipping updates
  • Delivery inquiries
  • Order modification requests (when available)

Please note that once an order has been processed or shipped, modifications may not be available.

SHIPPING & DELIVERY ASSISTANCE

If you have questions regarding shipping or delivery, please contact us.

Customers are responsible for providing accurate shipping information at checkout.

Incorrect or incomplete shipping information may affect delivery.

RETURNS & REFUNDS SUPPORT

For return or refund requests, please contact us by email and include:

  • Order number
  • Reason for the request
  • Photos (if applicable)

Our team will provide instructions regarding the return process.

Please note:

  • Customers are responsible for applicable return shipping costs
  • Return shipping arrangements must be made by the customer

PRIVACY INQUIRIES

If you have questions regarding your personal information or privacy-related matters, please contact us using the information provided above.

GENERAL INQUIRIES

You may also contact us regarding:

  • Product questions
  • Store policies
  • Shipping information
  • Return and refund information
  • General order-related inquiries

IMPORTANT NOTICE

  • Please review your shipping information before placing an order
  • Keep your order confirmation email for your records
  • Contact us as soon as possible regarding order-related concerns

CONTACT INFORMATION

Village Pets

📧 support@village-pets.uk

📞 +44 2086571791

📍 55 Limpsfield Rd, South Croydon CR2 9LB, United Kingdom

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